F.A.Q

Shipping information

What Shipping Methods Are Available?

Depending on the item(s) you purchase on extragifts.com and the location to which the item(s) will be delivered, different shipping methods will be available. Delivery is made by GLS delivery service and Packet International delivery service, depending on the country of destination.

How to Track My Order?

Once your order has been shipped, you will receive a message from GLS and all the details on the tracking process.

How Long Will It Take To Get My Package?

We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.

For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time.

Payment information

What Payment Methods Are Accepted?

  • We gladly accept Credit Card Visa, MasterCard and American Express.
  • PayPal
  • PROFORMA INVOICE
  • Cash on delivery (Fee for this payment method is 1.9 €)

What Happens If There Is A Pricing Error?

We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen. In such cases, extragifts.com expressly reserves the right not to honor pricing errors found on this website when accepting an online order. If an error occurs, we’ll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact our Customer Care team or refer to our return policy.

What Do You Do With My Information?

We use your info to fulfil your order accurately and quickly and to improve your shopping experience. We respect your privacy and never share this information with anyone, except in connection with your order. If you want to know more, take a look at our Private Policy.

Orders and returns

How do I place an Order?

Click on a Product Photo or Product Name to see more detailed information. To place your order, choose the specification you want and enter the quantity, and click ‘Buy Now’.

Please enter the required information such as Delivery Address, Quantity Type etc. Before clicking “Place Order”, please check your Order Details carefully. If you want to add a new Delivery Address, click ” Add a new address”. If you want to edit a current Delivery Address, click ‘Edit this address’. After confirming your Order, you will be automatically taken to the Payment page.

How Can I Cancel Or Change My Order?

If you want to remove items from your order, select the items and click Cancel (x) checked items when finished.

If you want to cancel the entire order, that has been processed, you should email to [email protected] or by telephone and cancel your order. You will need your #number of your order to confirm the cancellation.

Who Should I Contact If I Have Any Queries?

You can contact our customer support team by provided email or mobile phone, or via private message to Facebook page or Instagram.